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Fraud Prevention Policy

Due to an increase in fraudulent orders, The Drip Club has implemented a new policy to prevent theft. To protect credit card holders, we implemented a verification process on select orders. Large orders and select international orders may be subject to verification. If The Drip Club believes an order is fraudulent, we will cancel the order and issue a refund to protect the credit card holder. 

The verification process will require you to identify your order by submitting a picture ID and a signed copy of a verification form. Please note, all emails sent to hello@thedripclub.com are responded through support@thedriclub.zendesk.com. Zendesk is our secure platform through which we handle customer inquiries. 

Alternatively, you are welcome to give us a call at our number listed on the website. If you do not wish to follow this policy, your order is subject to cancellation. We apologize for the inconvenience, but we place the utmost importance on security. Thank you for your support. 

 
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