The Drip Club is the #1 fastest-growing e-liquid retailer for a good reason: we stand behind our product and firmly believe that providing exceptional support after the sale is just as important as providing our customers the best deals and an enormous selection. You'll find that The Drip Club is the only e-liquid retailer to offer a satisfaction guarantee - just another reason why we're your #1 choice for e-liquids and vape accessories on the web.
If you're not satisfied with the purchase you've made from the Drip Club, you may return it within 14 days. The product being returned must be in its original factory packaging, sealed, and new condition.
If free shipping was offered and chosen for your order, the actual shipping cost that was incurred to us by the shipping carrier will be deducted from your store credit or refund.
You must obtain a Return Merchandise Authorization number (RMA #) prior to shipping your return. We reserve the right to refuse RMA requests if our Satisfaction Guarantee is being abused. Please note to carefully package the product when you are shipping it back to us to fully protect it in transit.
If the product is returned and cannot be restocked due to shipping damage and/or used as deemed by a returns processing specialist, then a minimum 50% processing and replacement fee (actual fee will vary depending on condition of return) will be deducted from your store credit/refund. There will be no refunds made for products that have been opened or used.
Due to the nature of our products, all sales are otherwise final.
While we strive to provide exceptional support to all customers, we will help to make the return process as painless and easy as possible. We are not responsible for lost or damaged returns.
For more information, please visit here.